FAQ

How long will my order take? 

Here at MgodiBeauty, Everything is custom made by the owner. Please allow up to two weeks for order to be made unless longer time frame is specified, and an additional 3-5 days for shipping. If you are ordering from a navel base, shipping may take longer. International orders please email before placing order. 

Help@mgodibeauty.com

 

How can I order a custom piece?

All custom orders can be discussed via email prior to ordering. Please Include size if applicable, styles, and as much detail as possible for faster results. 

Help@mgodibeauty.com

 

I did not receive my order, what do I do?

We are so sorry to hear this and we want you to have your order too! Unfortunately, once orders leave Mgodibeauty, USPS / UPS has full responsibility of the package. If you’ve tracked your package and it’s not found, please contact the carrier with your tracking information for further assistance. 

I placed an order with custom items and never followed up

We hold all order for a 2 month maximum depending on the nature of the order. If you have started correspondence to customize the item and lost communication with a member of our team, the order will be considered canceled after 2 months. A partial refund can be provided. 

 

My Copper is tarnishing, what do I do?

True copper tarnishes fast (We know it’s a headache, but on the bright side, at least you know it’s real copper). A little scrub with Vinegar or ketchup followed by a rinse of water should do the trick! 

 

My order was cancelled, Why?

Unfortunately, if you do not leave a size or specific crucial information needed for your order as prompted, the order is unable to be filled. If no response is given to the follow up email in 48 hours, the order will be canceled and fully refunded.